14-day returns
We want you to love the products you buy from us. If you change your mind, you may return it to us within 14 days of the date you received it.
You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
You must lodge a return request Form email your request to info@plumkrazygarage.com.au. Alternatively, you can contact us with your name and order number and we will arrange the return for you.
Items returned must be in 'as-new' condition and packaged securely in the original packaging. This means you have not used, installed, or damaged the item.
Non-returnable items excluded from all change of mind returns include:
- Products described as "made to order or special order"
- All forms of clearance stock, Clearance items, Personalised items, Gift Cards,
- Orders for commercial or performance use.
Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.
Store credit voucher codes will be valid for one (1) year from the date of issue. We will not accept returns delivered in person to our offices or warehouse.
Incorrect Choice
While we do our best to supply you with the correct parts for your car keep in mind these classics are over 50 years old and we cannot guarantee that your car is what you say it is. Many hands may have modified your vehicle without you knowing it. If you make the incorrect choice for a part or we supply you the incorrect part based on the description you provide us with please refer to our 14-day return policy. You will be sent an order confirmation email at the time of your order, we recommend you review the items on your order ASAP to ensure your order is correct.
Damaged in transit
Unfortunately, items are occasionally damaged in transit.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.
If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The type of remedy we offer will depend upon the circumstances. Items shipped with Australia Post have limited insurance, you can lodge an enquiry on Australia Post's website in regards to this.
Wrong item delivered or item missing
Very occasionally we may accidentally ship the wrong item to you or an item may be missed from your order. If you have received an incorrect item or are missing a part, let us know as soon as you can, within 3 business days of receiving your delivery. We will offer to send you the correct item at no cost to you.
Cancelations
If you wish to cancel your order please contact us as soon as possible. All cancelations will incur a 18% cancelation fee based on the total value of the order. The balance will be refunded to your original payment method. Special order items, custom made and made to order items cannot be cancelled and will not be refunded.
Faults and Warranty Claims
Warranties and guarantees are provided in accordance with Australian Consumer Law.
If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The best solution to any product fault depends on the nature of the fault itself. You are entitled to a replacement or refund for a major failure.
This Faults and Warranties policy does not cover:
- Normal wear and tear
- Electrical Items
- Damage arising from improper assembly, installation or modification
- Damage, wear and tear caused by using product/part for performance applications
- Damage arising from abnormal use or abuse
- Damage, wear and tear as a result of improper or lack of maintenance and/or care
- Damage to external or product packaging only
- Damage occurring during your own handling and transportation of goods from a depot or freight-carrying service
- Insignificant minor variations in dimensions, colour, grain or finish
- Insignificant minor imperfections or superficial blemishes
If you have a question about our returns policy, please contact us.
